Call Center Agent

About

Description

To maintain customer satisfaction and boost brand reputation through managing customer inquiries and complaints and providing information about products and services in real-time through phone, email, social media or any other available channel of communication.

Responsibilities

• Attend to customer enquiries through different channels (phone, email, social media etc)
• Provide ongoing feedback on customer service to all levels within the business, ensuring an integrated country effort around service initiatives
• Ensure 80% of all complaints are handled and resolved at First Point of Contact (FPoC)
• Assist Customer Insight team to conduct customer research
• Be responsible for complaint capturing, tracking and monitoring for timely resolution, and feedback to complaint manager upon critical complaint
• Respond promptly to customers inquiries, follow up on customers interactions and provide feedback

Qualifications

• Business
• Commerce and Management Studies (Required)

Application instructions:

• Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded